Terms & Conditions

Shipping And Handling

All orders under £50 are subject to a £5.95 delivery charge. Orders over £50 will be delivered free of charge. All orders will be dispatched within 4 working days from date of order and will be delivered using an overnight courier service. If there is a chance you may not be home to accept the delivery, please indicate a safe, cool place or alternatively, a neighbour that we may deliver to.

All orders will arrive securely and hygienically packed in sturdy cool boxes and packed with dry ice. The packaging materials used are specifically designed and certified for the carriage of fresh food produce with the dry ice keeping the products cool for up to 24 hours.

Delivery Schedule

All orders will be dispatched within 4 working days from date of order and will be delivered using an overnight courier service. If there is a chance you may not be home to accept the delivery, please indicate a safe, cool place or alternatively, a neighbour that we may deliver to. 

All orders will arrive securely and hygienically packed in sturdy cool boxes and packed with dry ice. The packaging materials used are specifically designed and certified for the carriage of fresh food produce with the dry ice keeping the products cool for up to 24 hours.

 You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

 You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All products for sale on this website are classified as Basic Foodstuffs by HMRC and are therefore VAT exempt.

Credit Card Security

We World pay secure payments system to process all our website orders which we have chosen for it's proven history of online transaction security across a wide range of selling platforms.

Guarantee

If for some reason you are not completely satisfied with your order, please contact us immediately and we will do everything we can to remedy the situation.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01362668024 or write to us at Beck farm Brisley Dereham Norfolk NR20 5LL

Privacy Policy

Hidden Norfolk Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

 Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault - for example, if goods are misdescribed.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

About Us

This web site is owned and operated by Hidden Norfolk Ltd who are completely dedicated to your providing a Quality Bespoke Service. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.



Our Contact details:

Hidden Norfolk Ltd,
Beck Farm,
Brisley,
Dereham, 

Norfolk, 

NR21 0DZ,

United Kingdom



Phone: 01362668024 


Email info@hiddennorfolk.co.uk


Company registration number: 7771914